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Support

Today, customers expect 24/7 access to customer service as well as multiple choice of access channels – either online or by telephone. In addition, once they reach you, they want the information that they are looking for, to provide to them immediately.

Not delivering on any of these expectations could spell disaster for your customer satisfaction ratings.

Z-Index Technologies Pvt. Ltd Helpdesk services integrate Customer care functions to build a multi-channel customer care operation to handle your customer inquiries and provide the level of service they demand. We design and build a customized contact center operation that meets all of your requirements of service objectives.

Z-Index Technologies Pvt. Ltd customer care solution provides telephone, e-mail and chat support. Z-Index Technologies Pvt. Ltd own CRM package CiRIMS makes the reporting and other information available at a click.

Technical Helpdesk Support

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Technical Helpdesk Support

Remote Desktop Support

Z-Index Technologies Pvt. Ltd Enterprise Support Group uses Remote Helpdesk services to support end user’s requirements and maintenance of entire IT and telecom infrastructure of large corporations. Z-Index Technologies Pvt. Ltd provides a closed loop single point of contact for all service inquiries including hardware, software, operating systems, applications, utilities, peripherals etc.

Remote Desktop Support

Business Process Outsourcing

Business process outsourcing is the fastest growing segment in the outsourcing market as of now and involves outsourcing back office operations and other business processes like customer relationship management, customer call centers, telemarketing, payroll maintenance, finance/accounting management among others to offshore destinations.

Business Process Outsourcing

Hardware & Software Support

We provide complete support services for the most common end user problems. Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance…

Hardware & Software Support

If you want above mentioned kind of services please contact us at,

Address:

A/104, Hari Krishna Dham CHS.,
Pleasant Park, Mira – Bhayandar Road,
Mira Road (E), Mumbai 401107,
Maharashtra, India.
info@z-index.co.in / service@z-index.co.in
www.z-index.co.in