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Posts Tagged ‘Pvt.’

Technical Helpdesk Support

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Our Helpdesk skills demonstrated by our low abandonment rates, high first call resolution, and low part per event, high accuracy of part prediction, quick response times and high closing rates. All agents are technically qualified engineers with various accreditations. Z-Index Technologies Pvt. Ltd offers integrated voice and web-based support at all customer interaction points. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.

With our contact center located in India, we have natural cost advantages. Our experience and expertise in trouble shooting the most intricate problems for the customers of major IT and IT services companies have given us a pool of technically skilled work force capable of rectifying the most complex of hardware and software problems.  Read more...

Technical Helpdesk Support

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Our Helpdesk skills demonstrated by our low abandonment rates, high first call resolution, and low part per event, high accuracy of part prediction, quick response times and high closing rates. All agents are technically qualified engineers with various accreditations. Z-Index Technologies Pvt. Ltd offers integrated voice and web-based support at all customer interaction points. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.

With our contact center located in India, we have natural cost advantages. Our experience and expertise in trouble shooting the most intricate problems for the customers of major IT and IT services companies have given us a pool of technically skilled work force capable of rectifying the most complex of hardware and software problems.  Read more...

Products

At z-index technologies Pvt. Ltd., we believe in world-class software products development using best technical and functional expertise along with domain expertise in various industry verticals to deliver value of technology to our customers.

Our commitments to deliver value to the customers extends beyond just software programming, software development, Java tools development, offshore software products development and outsource software products development. Customers across the globe have realized this value throughout the complete cycle, right from consulting, requirements mapping, delivery models and support models to service levels.

We are proud to have some of the most reputed names in their respective fields as our customers, and we will continue all our efforts to overachieve their expectations.

BPO Software Development

Most businesses are under intense pressure to cut costs, cut resources, cut headcount and improve their use of capital. Although these short-term goals can achieved through offshore outsourcing…

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CRM – Customer Relationship Management

Website programming development assists business organizations in driving their sales performance by providing cost effective CRM development solutions.

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Enterprise Portal Solution

Enterprise Portals Practice encompasses all functions related with the inter-working between partners, suppliers, customers and employees through various e-channels.

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Enterprise Resource Planning (ERP)

Z-Index Technologies Pvt. Ltd defines ERP as an enterprise re-engineering solution that uses new business computing paradigms to integrate IT processes across company divisions and departments.

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Software Support & Maintenance

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined. However, having the right production support and infrastructure can ensure that issues are resolved in a timely and efficient manner with minimum downtime for critical applications.

Companies with substantial IT infrastructure and considerable dependence on IT for daily operations realize the importance of adequate support services. However, support and maintenance contracts are relatively long-term commitments. Therefore, a large number of organizations worldwide are opting for offshore outsourcing of support services to obtain quality services with significant cost savings over an extended period Z-Index Technologies Pvt. Ltd. can serve as the perfect long term partner for meeting your application support and maintenance requirements.

The advantages of this service offering from Z-Index Technologies Pvt. Ltd are -

We have well defined procedures and methodologies for providing quality support and maintenance in an efficient and timely manner. We have partner companies in key markets for providing on-site support to the customer in instances when remote support is not sufficient for resolving the issue at hand. There is significant value proposition for the customer in terms of cost benefits over an extended period  Read more...

Products

At z-index technologies Pvt. Ltd., we believe in world-class software products development using best technical and functional expertise along with domain expertise in various industry verticals to deliver value of technology to our customers.

Our commitments to deliver value to the customers extends beyond just software programming, software development, Java tools development, offshore software products development and outsource software products development. Customers across the globe have realized this value throughout the complete cycle, right from consulting, requirements mapping, delivery models and support models to service levels.

We are proud to have some of the most reputed names in their respective fields as our customers, and we will continue all our efforts to overachieve their expectations.

BPO Software Development

Most businesses are under intense pressure to cut costs, cut resources, cut headcount and improve their use of capital. Although these short-term goals can achieved through offshore outsourcing…

read more

CRM – Customer Relationship Management

Website programming development assists business organizations in driving their sales performance by providing cost effective CRM development solutions.

read more

Enterprise Portal Solution

Enterprise Portals Practice encompasses all functions related with the inter-working between partners, suppliers, customers and employees through various e-channels.

read more

Enterprise Resource Planning (ERP)

Z-Index Technologies Pvt. Ltd defines ERP as an enterprise re-engineering solution that uses new business computing paradigms to integrate IT processes across company divisions and departments.

read more