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Posts Tagged ‘Support’

Services

Z-Index Technologies Pvt. Ltd. is an web design & development company, always keeping its services up-to-date with the latest trends on the market, providing customers with high-end & easily extensible internet products. Services we offer range from creating custom website designs to developing business applications of any complexity.

We will help you to efficiently present your business on the Internet, develop a solution that would fully correspond to all your business needs and/or improve the existing system. Our highly proficient personnel always ensure to provide our clients with technically efficient, reliable & affordable solutions.

If you aren’t doing at least some part of your business over the Web, you’re missing out on a huge opportunity and fabulous means to extend your business. We place a high premium on understanding your business objectives, and work with you to offer solutions that match them.

Our services broadly covers the following areas – Software Support & Maintenance

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined.

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Database Administration System

The duties in database administration can depend on the type of database, the technical features of the database system and the capabilities. Disaster recovery, performance analysis and tuning and database design are some of the most common roles and functions in database administration.

Services

Z-Index Technologies Pvt. Ltd. is an web design & development company, always keeping its services up-to-date with the latest trends on the market, providing customers with high-end & easily extensible internet products. Services we offer range from creating custom website designs to developing business applications of any complexity.

We will help you to efficiently present your business on the Internet, develop a solution that would fully correspond to all your business needs and/or improve the existing system. Our highly proficient personnel always ensure to provide our clients with technically efficient, reliable & affordable solutions.

If you aren’t doing at least some part of your business over the Web, you’re missing out on a huge opportunity and fabulous means to extend your business. We place a high premium on understanding your business objectives, and work with you to offer solutions that match them.

Our services broadly covers the following areas – Software Support & Maintenance

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined.

Software Support & Maintainence

Database Administration System

The duties in database administration can depend on the type of database, the technical features of the database system and the capabilities. Disaster recovery, performance analysis and tuning and database design are some of the most common roles and functions in database administration.

Technical Helpdesk Support

Provides technical support helpdesk services to some of the worlds leading IT and telecom companies. Z-Index Technologies Pvt. Ltd has a track record of consistent delivery on world class service levels and scoring high customer satisfaction scores. We have the ability to integrate remote Helpdesk with field support to offer an end-to-end solution for the entire customer service and support lifecycle.

Our Helpdesk skills demonstrated by our low abandonment rates, high first call resolution, and low part per event, high accuracy of part prediction, quick response times and high closing rates. All agents are technically qualified engineers with various accreditations. Z-Index Technologies Pvt. Ltd offers integrated voice and web-based support at all customer interaction points. We complement technology support with revenue generating services such as AMC sales, warranty upgrades, cross-sell and up-sell initiatives.

With our contact center located in India, we have natural cost advantages. Our experience and expertise in trouble shooting the most intricate problems for the customers of major IT and IT services companies have given us a pool of technically skilled work force capable of rectifying the most complex of hardware and software problems.  Read more...

Software Support & Maintenance

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined. However, having the right production support and infrastructure can ensure that issues are resolved in a timely and efficient manner with minimum downtime for critical applications.

Companies with substantial IT infrastructure and considerable dependence on IT for daily operations realize the importance of adequate support services. However, support and maintenance contracts are relatively long-term commitments. Therefore, a large number of organizations worldwide are opting for offshore outsourcing of support services to obtain quality services with significant cost savings over an extended period Z-Index Technologies Pvt. Ltd. can serve as the perfect long term partner for meeting your application support and maintenance requirements.

The advantages of this service offering from Z-Index Technologies Pvt. Ltd are -

We have well defined procedures and methodologies for providing quality support and maintenance in an efficient and timely manner. We have partner companies in key markets for providing on-site support to the customer in instances when remote support is not sufficient for resolving the issue at hand. There is significant value proposition for the customer in terms of cost benefits over an extended period  Read more...

Software Support & Maintenance

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined. However, having the right production support and infrastructure can ensure that issues are resolved in a timely and efficient manner with minimum downtime for critical applications.

Companies with substantial IT infrastructure and considerable dependence on IT for daily operations realize the importance of adequate support services. However, support and maintenance contracts are relatively long-term commitments. Therefore, a large number of organizations worldwide are opting for offshore outsourcing of support services to obtain quality services with significant cost savings over an extended period Z-Index Technologies Pvt. Ltd. can serve as the perfect long term partner for meeting your application support and maintenance requirements.

Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements not clearly defined. However, having the right production support and infrastructure can ensure that issues are resolved in a timely and efficient manner with minimum downtime for critical applications.  Read more...